- 目錄
崗位職責是什么
宴會銷售是一個專注于策劃和銷售宴會服務(wù)的職位，主要負責吸引和維護客戶關(guān)系，為客戶提供一流的宴會解決方案，以實現(xiàn)酒店或餐飲業(yè)務(wù)的收入增長和客戶滿意度。
崗位職責要求
1. 深入理解宴會市場動態(tài)，熟悉各類宴會活動的需求和趨勢。
2. 具備出色的溝通技巧，能夠有效傳達宴會服務(wù)的價值和特色。
3. 精通銷售策略和談判技巧，能夠在競爭激烈的市場環(huán)境中達成銷售目標。
4. 能夠獨立管理宴會銷售活動，從最初的客戶接洽到后期的執(zhí)行跟進。
5. 有良好的組織能力和時間管理能力，確保宴會活動的順利進行。
6. 對客戶服務(wù)充滿熱情，致力于提供優(yōu)質(zhì)、個性化的宴會體驗。
7. 了解宴會成本結(jié)構(gòu)，能有效地進行價格設(shè)定和利潤分析。
崗位職責描述
宴會銷售專員的工作主要包括與潛在客戶建立聯(lián)系，了解他們的需求和預(yù)算，提供定制的宴會建議。他們需要定期更新宴會菜單、場地布置和其他服務(wù)選項，以滿足不同客戶群體的需求。此外，他們還需與內(nèi)部團隊（如廚房、服務(wù)團隊和設(shè)施管理部門）緊密合作，確保宴會的順利實施。
有哪些內(nèi)容
1. 客戶開發(fā)：尋找新的商業(yè)機會，通過電話、郵件或面對面交流，與潛在客戶建立聯(lián)系，推廣宴會服務(wù)。
2. 方案制定：根據(jù)客戶需求，設(shè)計宴會方案，包括場地布置、菜單選擇、音響設(shè)備等細節(jié)。
3. 銷售談判：與客戶進行價格和合同條款的協(xié)商，確保雙方達成共識。
4. 服務(wù)跟進：從預(yù)訂到宴會結(jié)束，全程跟蹤服務(wù)，處理客戶的疑問和特殊要求。
5. 關(guān)系維護：保持與現(xiàn)有客戶的良好關(guān)系，定期進行回訪，獲取反饋，提升客戶滿意度。
6. 市場分析：研究市場趨勢，分析競爭對手，調(diào)整銷售策略以提高市場份額。
7. 團隊協(xié)作：與內(nèi)部團隊協(xié)調(diào)，確保宴會的執(zhí)行符合預(yù)期，解決可能出現(xiàn)的問題。
8. 報告編制：定期提交銷售報告，分析業(yè)績，提出改進措施。
總結(jié)宴會銷售崗位，這是一個需要專業(yè)技能、人際交往能力和商業(yè)洞察力的角色，旨在通過高質(zhì)量的宴會服務(wù)，推動業(yè)務(wù)增長，塑造品牌形象。
宴會銷售崗位職責范文
第1篇 宴會銷售總監(jiān)崗位職責
宴會銷售總監(jiān) scrutinize and approve all contracts prepared by the village/space sales team considering effective yield management
? set various village/space segment sales targets for all sales and drive performance of key accounts
? projects, completes and submits along with f&b head monthly rolling forecast of meetings, conferences, e_hibitions/events, retreats and space rental revenues
? assists to set up and administer the village/space sales incentive plan
? collaborate with events management team to ensure all vip groups and functions are e_ecuted achieving, if not e_ceeding the client’s e_pectations
? active participation of pre-conference/meeting beo meetings ensuring a successful transition of any group’s requirements
? conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and e_ceed their e_pectations during their program
? maintains positive relationships with all guests and vendors.
? maintains account, contact, activity and business details within computer system according to hotel standards.
? ensures pre-delivery of guest services through effective coordination with other operative departments.
? prepares weekly, monthly, quarterly, and annual reports as required scrutinize and approve all contracts prepared by the village/space sales team considering effective yield management
? set various village/space segment sales targets for all sales and drive performance of key accounts
? projects, completes and submits along with f&b head monthly rolling forecast of meetings, conferences, e_hibitions/events, retreats and space rental revenues
? assists to set up and administer the village/space sales incentive plan
? collaborate with events management team to ensure all vip groups and functions are e_ecuted achieving, if not e_ceeding the client’s e_pectations
? active participation of pre-conference/meeting beo meetings ensuring a successful transition of any group’s requirements
? conducts site inspections and food tastings with prospective and repeat customers, to ensure we understand the needs of the guests and e_ceed their e_pectations during their program
? maintains positive relationships with all guests and vendors.
? maintains account, contact, activity and business details within computer system according to hotel standards.
? ensures pre-delivery of guest services through effective coordination with other operative departments.
? prepares weekly, monthly, quarterly, and annual reports as required
