- 目錄
崗位職責(zé)是什么
客戶培訓(xùn)崗位是企業(yè)與客戶之間的重要橋梁，負(fù)責(zé)設(shè)計(jì)和實(shí)施針對(duì)客戶的產(chǎn)品或服務(wù)培訓(xùn)計(jì)劃，以確保客戶能有效理解和充分利用所提供的產(chǎn)品或服務(wù)，從而提升客戶滿意度和忠誠(chéng)度。
崗位職責(zé)要求
1. 具備優(yōu)秀的溝通技巧，能夠清晰、準(zhǔn)確地傳達(dá)復(fù)雜的技術(shù)或業(yè)務(wù)信息。
2. 熟悉公司產(chǎn)品和服務(wù)的全貌，能深入理解其功能和應(yīng)用場(chǎng)景。
3. 擁有教育或培訓(xùn)背景，熟悉教學(xué)方法和學(xué)習(xí)理論，能設(shè)計(jì)出有效的培訓(xùn)方案。
4. 具備良好的組織能力和時(shí)間管理能力，能高效安排和執(zhí)行培訓(xùn)項(xiàng)目。
5. 具備一定的問(wèn)題解決能力，能迅速響應(yīng)客戶在培訓(xùn)過(guò)程中遇到的問(wèn)題。
6. 熱情、耐心，能夠建立良好的客戶關(guān)系，提升客戶體驗(yàn)。
崗位職責(zé)描述
客戶培訓(xùn)崗位的主要任務(wù)是通過(guò)教育和指導(dǎo)，使客戶充分了解并熟練操作公司的產(chǎn)品或服務(wù)。這包括但不限于創(chuàng)建定制化的培訓(xùn)材料，如手冊(cè)、視頻教程或在線課程，以及組織現(xiàn)場(chǎng)或遠(yuǎn)程的培訓(xùn)會(huì)議。此外，該崗位還需要持續(xù)跟蹤客戶的學(xué)習(xí)進(jìn)度，評(píng)估培訓(xùn)效果，并根據(jù)反饋進(jìn)行必要的調(diào)整。
有哪些內(nèi)容
1. 培訓(xùn)需求分析：了解客戶的具體需求和期望，評(píng)估他們的知識(shí)基礎(chǔ)，為制定個(gè)性化的培訓(xùn)計(jì)劃提供依據(jù)。
2. 培訓(xùn)內(nèi)容開發(fā)：設(shè)計(jì)并制作各類培訓(xùn)資料，包括演示文稿、操作指南、案例研究等，確保內(nèi)容準(zhǔn)確、實(shí)用。
3. 培訓(xùn)實(shí)施：組織并進(jìn)行現(xiàn)場(chǎng)或在線培訓(xùn)課程，確保學(xué)員積極參與，理解并掌握關(guān)鍵知識(shí)點(diǎn)。
4. 培訓(xùn)效果評(píng)估：通過(guò)測(cè)試、問(wèn)卷調(diào)查等方式收集反饋，分析培訓(xùn)效果，識(shí)別改進(jìn)點(diǎn)。
5. 客戶支持：在培訓(xùn)后提供持續(xù)的客戶支持，解答客戶在實(shí)際應(yīng)用中遇到的問(wèn)題。
6. 培訓(xùn)改進(jìn)與更新：根據(jù)評(píng)估結(jié)果和市場(chǎng)變化，不斷優(yōu)化培訓(xùn)內(nèi)容和方法，保持培訓(xùn)的時(shí)效性和針對(duì)性。
客戶培訓(xùn)崗位是提升客戶滿意度和業(yè)務(wù)成功的關(guān)鍵因素，需要通過(guò)專業(yè)的培訓(xùn)策略和貼心的服務(wù)，幫助客戶充分發(fā)揮產(chǎn)品或服務(wù)的價(jià)值。
客戶培訓(xùn)崗位職責(zé)范文
第1篇 客戶培訓(xùn)專員崗位職責(zé)
1、協(xié)助培訓(xùn)主管擬訂培訓(xùn)計(jì)劃；
2、根據(jù)公司戰(zhàn)略開展培訓(xùn)需求調(diào)研，并制定年度培訓(xùn)計(jì)劃；
3、聯(lián)系各類培訓(xùn)機(jī)構(gòu)，辦理員工外部培訓(xùn)事宜；
4、負(fù)責(zé)內(nèi)部培訓(xùn)師隊(duì)伍的建立、管理，外部培訓(xùn)機(jī)構(gòu)的甄選和管理；
5、組織培訓(xùn)材料，開發(fā)利用培訓(xùn)輔助設(shè)施；
6、建立培訓(xùn)檔案，根據(jù)不同的培訓(xùn)內(nèi)容及目的設(shè)計(jì)培訓(xùn)效果評(píng)估方式；
7、協(xié)助指導(dǎo)員工職業(yè)生涯發(fā)展規(guī)劃，并創(chuàng)建適合其職業(yè)發(fā)展的培訓(xùn)課程。
第2篇 客戶培訓(xùn)崗位職責(zé)
機(jī)械客戶培訓(xùn)師 working e_perience工作經(jīng)驗(yàn):
minimum 3 years machine tool manufacture & maintenance e_perience
knowledge and certificate知識(shí)及證書:
? certificate of qualification as an industrial mechanic (or equivalent licensing)
?
? minimum 3 years machine tool manufacture & maintenance e_perience
?
? e_perience includes manufacture installation & maintenance of a wide variety of machine tools
? knowledge of 5 a_e machines
?
? knowledge in mechanical start-up and troubleshooting on cnc machining centers
? basic trainer background
?
? good computer skills in with microsoft word, e_cel, powerpoint,
?
? chinese and fluent spoken and good written english
skill and competency技能及任職能力:
? good interpersonal, and organizational skills
?
? good communication skills in english (written and oral)
?
? translation verbal and written presentations and documents
?
? ability to work independently with acceptable supervision
?
? ability to handle and maintain confidential information consistently and discretely
?
? ability to manage time with competing priorities, under acceptable supervision
?
? ability to learn quickly and adapt to a fast paced changing environment
?
? good presentation and facilitation skills
?
? interested to teach theoretical and practical knowledge;
?
? willing to travel min 60% working e_perience工作經(jīng)驗(yàn):
minimum 3 years machine tool manufacture & maintenance e_perience
knowledge and certificate知識(shí)及證書:
? certificate of qualification as an industrial mechanic (or equivalent licensing)
?
? minimum 3 years machine tool manufacture & maintenance e_perience
?
? e_perience includes manufacture installation & maintenance of a wide variety of machine tools
? knowledge of 5 a_e machines
?
? knowledge in mechanical start-up and troubleshooting on cnc machining centers
? basic trainer background
?
? good computer skills in with microsoft word, e_cel, powerpoint,
?
? chinese and fluent spoken and good written english
skill and competency技能及任職能力:
? good interpersonal, and organizational skills
?
? good communication skills in english (written and oral)
?
? translation verbal and written presentations and documents
?
? ability to work independently with acceptable supervision
?
? ability to handle and maintain confidential information consistently and discretely
?
? ability to manage time with competing priorities, under acceptable supervision
?
? ability to learn quickly and adapt to a fast paced changing environment
?
? good presentation and facilitation skills
?
? interested to teach theoretical and practical knowledge;
?
? willing to travel min 60%
第3篇 客戶培訓(xùn)經(jīng)理崗位職責(zé)
培訓(xùn)經(jīng)理(客戶賦能) 貝殼 鏈家網(wǎng)(北京)科技有限公司,貝殼找房,鏈家,鏈家網(wǎng),鏈家網(wǎng) 工作職責(zé):
1、負(fù)責(zé)對(duì)轄區(qū)城市條線進(jìn)行平臺(tái)線培訓(xùn)相關(guān)制度及規(guī)則的宣導(dǎo)和溝通;
2、負(fù)責(zé)對(duì)轄區(qū)城市條線進(jìn)行平臺(tái)線課程的傳承、賦能及課程推廣;
3、負(fù)責(zé)監(jiān)督轄區(qū)城市條線進(jìn)行平臺(tái)線課程的實(shí)施與評(píng)價(jià);
4、負(fù)責(zé)各省區(qū)基地培訓(xùn)的管理和評(píng)價(jià);
5、負(fù)責(zé)所管轄省所在中心城市客戶培訓(xùn)需求調(diào)研設(shè)計(jì)與結(jié)果分析;
6、負(fù)責(zé)根據(jù)省公司戰(zhàn)略及地域特征,對(duì)平臺(tái)線提供的專業(yè)培訓(xùn)項(xiàng)目資料進(jìn)行內(nèi)化;
7、負(fù)責(zé)根據(jù)省公司戰(zhàn)略及客戶需求設(shè)計(jì)研發(fā)個(gè)性化培訓(xùn)項(xiàng)目,完成項(xiàng)目培訓(xùn)課件制作及相關(guān)配套資料撰寫,并報(bào)由上級(jí)管理?xiàng)l線審核;
8、負(fù)責(zé)根據(jù)培訓(xùn)目的變化,及時(shí)調(diào)整及優(yōu)化培訓(xùn)內(nèi)容、培訓(xùn)形式及評(píng)估檢核方式。
任職資格:
1、統(tǒng)招本科以上學(xué)歷,2年以上培訓(xùn)或人力資源工作經(jīng)驗(yàn),有企業(yè)培訓(xùn)實(shí)施經(jīng)驗(yàn)者優(yōu)先;
2、有良好的溝通、協(xié)調(diào)、組織能力;
3、有較強(qiáng)的責(zé)任心、上進(jìn)心,抗壓能力及團(tuán)隊(duì)合作能力;
4、有良好的表達(dá)能力,熟練使用office辦公軟件。
第4篇 客戶培訓(xùn)師崗位職責(zé)
機(jī)械客戶培訓(xùn)師 working e_perience工作經(jīng)驗(yàn):
minimum 3 years machine tool manufacture & maintenance e_perience
knowledge and certificate知識(shí)及證書:
? certificate of qualification as an industrial mechanic (or equivalent licensing)
?
? minimum 3 years machine tool manufacture & maintenance e_perience
?
? e_perience includes manufacture installation & maintenance of a wide variety of machine tools
? knowledge of 5 a_e machines
?
? knowledge in mechanical start-up and troubleshooting on cnc machining centers
? basic trainer background
?
? good computer skills in with microsoft word, e_cel, powerpoint,
?
? chinese and fluent spoken and good written english
skill and competency技能及任職能力:
? good interpersonal, and organizational skills
?
? good communication skills in english (written and oral)
?
? translation verbal and written presentations and documents
?
? ability to work independently with acceptable supervision
?
? ability to handle and maintain confidential information consistently and discretely
?
? ability to manage time with competing priorities, under acceptable supervision
?
? ability to learn quickly and adapt to a fast paced changing environment
?
? good presentation and facilitation skills
?
? interested to teach theoretical and practical knowledge;
?
? willing to travel min 60% working e_perience工作經(jīng)驗(yàn):
minimum 3 years machine tool manufacture & maintenance e_perience
knowledge and certificate知識(shí)及證書:
? certificate of qualification as an industrial mechanic (or equivalent licensing)
?
? minimum 3 years machine tool manufacture & maintenance e_perience
?
? e_perience includes manufacture installation & maintenance of a wide variety of machine tools
? knowledge of 5 a_e machines
?
? knowledge in mechanical start-up and troubleshooting on cnc machining centers
? basic trainer background
?
? good computer skills in with microsoft word, e_cel, powerpoint,
?
? chinese and fluent spoken and good written english
skill and competency技能及任職能力:
? good interpersonal, and organizational skills
?
? good communication skills in english (written and oral)
?
? translation verbal and written presentations and documents
?
? ability to work independently with acceptable supervision
?
? ability to handle and maintain confidential information consistently and discretely
?
? ability to manage time with competing priorities, under acceptable supervision
?
? ability to learn quickly and adapt to a fast paced changing environment
?
? good presentation and facilitation skills
?
? interested to teach theoretical and practical knowledge;
?
? willing to travel min 60%
第5篇 客戶培訓(xùn)工程師崗位職責(zé)
客戶培訓(xùn)工程師(色譜質(zhì)譜儀器) working as a customer education engineer, deliver standard and advance training courses to customers;
answer customer questions and trace customer operating situation, provide continuous support to customer;
go to customer site to do on-site training course and application consulting;
maintain training equipment and manage parts and facilities in training center; working as a customer education engineer, deliver standard and advance training courses to customers;
answer customer questions and trace customer operating situation, provide continuous support to customer;
go to customer site to do on-site training course and application consulting;
maintain training equipment and manage parts and facilities in training center;
