汽車技術(shù)顧問(wèn)崗位職責(zé)

崗位職責(zé)是什么

汽車技術(shù)顧問(wèn)是汽車行業(yè)中的關(guān)鍵角色，他們負(fù)責(zé)為客戶提供關(guān)于車輛技術(shù)方面的專業(yè)咨詢和服務(wù)。此職位需要深厚的汽車專業(yè)知識(shí)，以及出色的溝通技巧，以便能夠準(zhǔn)確地理解客戶的需求，并提供相應(yīng)的解決方案。

崗位職責(zé)要求

1. 擁有汽車工程或相關(guān)領(lǐng)域的學(xué)士學(xué)位，以及至少3年的汽車行業(yè)工作經(jīng)驗(yàn)。

2. 對(duì)各種汽車系統(tǒng)和組件有深入理解，包括引擎、剎車、電子設(shè)備等。

3. 熟悉最新的汽車技術(shù)和市場(chǎng)趨勢(shì)，能迅速適應(yīng)新技術(shù)的發(fā)展。

4. 具備良好的客戶服務(wù)理念，能以客戶為中心，解決他們?cè)谄嚰夹g(shù)方面的問(wèn)題。

5. 優(yōu)秀的口頭和書(shū)面溝通能力，能清晰、準(zhǔn)確地解釋復(fù)雜的技術(shù)問(wèn)題。

6. 能夠在壓力下工作，處理多任務(wù)，保持高效和專業(yè)。

7. 持有相關(guān)的職業(yè)資格證書(shū)，如 ase (automotive service excellence) 認(rèn)證。

崗位職責(zé)描述

汽車技術(shù)顧問(wèn)的主要職責(zé)包括但不限于：

1. 為潛在和現(xiàn)有客戶提供汽車技術(shù)咨詢服務(wù)，解答他們?cè)谫?gòu)車、保養(yǎng)、維修等方面的疑問(wèn)。

2. 分析和診斷車輛問(wèn)題，提供維修建議和預(yù)防性維護(hù)方案。

3. 協(xié)助銷售團(tuán)隊(duì)，通過(guò)技術(shù)講解提升客戶對(duì)產(chǎn)品的理解和信任。

4. 與維修技師協(xié)作，確保維修工作的正確性和及時(shí)性。

5. 定期更新知識(shí)庫(kù)，保持對(duì)最新汽車技術(shù)和市場(chǎng)的敏銳度。

6. 參與培訓(xùn)活動(dòng)，提升自身及團(tuán)隊(duì)的專業(yè)技能。

7. 處理客戶投訴，通過(guò)有效的溝通和解決方案提高客戶滿意度。

有哪些內(nèi)容

1. 技術(shù)咨詢：為客戶提供詳細(xì)、專業(yè)的汽車技術(shù)信息，幫助他們做出明智的購(gòu)買和維護(hù)決策。

2. 故障診斷：運(yùn)用專業(yè)知識(shí)和技術(shù)工具，識(shí)別和分析車輛故障，提供解決方案。

3. 市場(chǎng)研究：跟蹤行業(yè)動(dòng)態(tài)，了解新產(chǎn)品、新技術(shù)，以提升咨詢服務(wù)的質(zhì)量和準(zhǔn)確性。

4. 團(tuán)隊(duì)合作：與銷售、維修團(tuán)隊(duì)緊密配合，共同提升客戶體驗(yàn)。

5. 培訓(xùn)與發(fā)展：參與內(nèi)部培訓(xùn)，分享知識(shí)，提升整個(gè)團(tuán)隊(duì)的專業(yè)水平。

6. 客戶關(guān)系管理：維護(hù)良好的客戶關(guān)系，處理投訴，提高客戶忠誠(chéng)度和口碑。

作為汽車技術(shù)顧問(wèn)，您將扮演著橋梁的角色，連接著先進(jìn)的汽車科技與普通消費(fèi)者，確保每一位客戶都能享受到安全、高效、滿意的汽車生活。

汽車技術(shù)顧問(wèn)崗位職責(zé)范文

第1篇 汽車技術(shù)顧問(wèn)崗位職責(zé)

汽車技術(shù)顧問(wèn)/automotive consultant 伊必汽車 伊必汽車軟件(上海)有限公司,伊必汽車,伊必汽車上海,伊必汽車軟件,伊必 職責(zé)描述:

driving automobility into the future in direct contact with decision-makers and developers, and creating added value with elektrobit colleagues. does that sound e_citing? let’s gets started together.

what you can e_pect:

- you will add your creativity to analyze, improve and develop processes and organizations on site at customers’.

- you will evaluate new technologies and deduct customer-specific technology road maps.

- you will develop strategies and concepts for future vehicles, e.g. system and software architectures for highly and fully automated driving.

- you will develop business cases for different scenarios and evaluate opportunities and risks of innovation proposals.

- you will give presentations and hold workshops internally as well as on site at customers’.

- you will develop and improve creative methods for eb automotive consulting, create market studies and white papers.

what distinguishes elektrobit automotive consulting:

- cooperation with leading automobile manufacturers and suppliers worldwide

- the opportunity to work on tomorrows vehicle today

- e_cellent further training options through our own academy

- growing, heterogeneous team with colleagues from different fields

- transparent management style

- mobile work and regular working from home an option

任職要求:

- you have successfully completed your degree in information technology, electrical engineering, vehicle engineering, communication technology or a comparable subject at university.

- you have professional e_perience as developer, system or software architect or business consultant as well in project management.

- you have gained e_perience in development methods for embedded software such as model-based development, matlab/simulink or uml/sysml. e_perience in agile methods and functional safety is also welcome.

- you have a good technical understanding of vehicle architectures, communication networks, micro-controllers, software architectures.

- you think in terms of concepts and you are solution-oriented, and can present and moderate.

- you are e_tremely sociable, have strong communication skills and work with commitment.

- you are ready to travel to also support our customers on site.

- you are fluent in english and chinese (spoken and written).