- 目錄
第1篇 產(chǎn)品技術支持經(jīng)理崗位職責產(chǎn)品技術支持經(jīng)理職責任職要求
產(chǎn)品技術支持經(jīng)理崗位職責
膠黏劑產(chǎn)品技術支持經(jīng)理 1、 負責膠黏劑產(chǎn)品技術支持團隊的管理，安排、協(xié)調公司的各項技術支持工作;
2、 負責對新產(chǎn)品線，新技術資料的熟悉和翻譯，并對銷售人員進行培訓;
3、 負責對重點客戶的工程技術人員進行大型的技術講座及現(xiàn)場培訓;
4、 根據(jù)客戶的需求，挖掘公司現(xiàn)有產(chǎn)品線，為客戶提供完整的用膠解決方案;
5、 能快速、妥當?shù)慕鉀Q客戶用膠過程中出現(xiàn)的問題，并能協(xié)助客戶找到問題的根源從而杜絕類似問題發(fā)生。任職要求:
1、本科以上學歷，化學或者高分子材料專業(yè);
2、8年以上工作經(jīng)驗，其中至少有5年電子膠黏劑的產(chǎn)品應用和現(xiàn)場技術支持經(jīng)驗;
3、熟悉多種體系的膠黏劑，動手能力強，能進行獨立的實驗設計和結果分析;
4、有化學品分析和品質經(jīng)歷者優(yōu)先;
5、具備良好的溝通、表達能力，能妥善的與客戶、銷售人員進行溝通;
6、有團隊合作精神、盡責、對客戶友善、忠誠及反應快捷，有較強的服務意識;
7、英文可作為工作語言;
8、具有良好的工作態(tài)度，并能適應經(jīng)常出差。 1、 負責膠黏劑產(chǎn)品技術支持團隊的管理，安排、協(xié)調公司的各項技術支持工作;
2、 負責對新產(chǎn)品線，新技術資料的熟悉和翻譯，并對銷售人員進行培訓;
3、 負責對重點客戶的工程技術人員進行大型的技術講座及現(xiàn)場培訓;
4、 根據(jù)客戶的需求，挖掘公司現(xiàn)有產(chǎn)品線，為客戶提供完整的用膠解決方案;
5、 能快速、妥當?shù)慕鉀Q客戶用膠過程中出現(xiàn)的問題，并能協(xié)助客戶找到問題的根源從而杜絕類似問題發(fā)生。
第2篇 ebs產(chǎn)品技術支持崗位職責要求
職位描述：
objectives:
as a member of the support organization， your focus is to deliver post-sales support to oracle ebs customers. this involves resolving post-sales -technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.
job role responsibilities:
leading contributor individually and as a team member， providing direction and mentoring to others. work is non-routine and very comple_， involving the application of advanced technical/business skills in area of specialization. because of substantial customer interfacing， a demonstrated ability to work with customers on an independent basis with e_ceptional communication skills， while consistently achieving the absolute highest levels of customer satisfaction.
· responds and interact with customers through oracle support portal， phone and support tools like online-conference.
· handles customers’ srs (service request) pertaining to oracle ebs financials – receivable (ar)
· simulate client issues on internal instances
· ensures compliance with oracle’s regulations through gcs defined support policies， processes and procedures
· for critical issue， perform escalation or collaboration with variousoracle support team across geographies e.g. other ebs module/product support， sme/are， sam， cam or consulting/on-site where necessary to e_pedite resolution
· interface with bde and oracle development to jointly assist customer on bugs/patches/er
· be an advocate of proactive services that steers customers towards self-help. write， publish and maintain articles/whitepapers on ebs product.
· customer service oriented with a focus/passion on customer satisfaction
· self-starter， capable of self-teaching new technology， take initiative， problem solver
· written and verbal fluency in english is a must
technical requirement & qualification:
candidate should be e_perienced financials- it professional with at least 4 years of e_perience in development of financials/accounting/auditing， consulting or support services.
· knowledge of accounting principles and good understanding of oracle ebs financials products like payables， receivables， general ledger， fi_ed asset
· e_perience in oracle payables accounting， familiar with data related to invoices， payments， accounting， suppliers and ta_ etc. related would be advantageous
· has e_tensive e_perience in ebs and related technologies like sql， pl/sql， oracle reports， _ml publisher， java technology and database
· has some basic knowledge skill in operating system: any flavor of uni_/ai_， linu_， along with windows.
· able to research/troubleshoot technical and industry issues in the oracle ebs financials (e.g. period close) using frd， trace， tkprof， and html trace files etc.
· system administration， applying patches and performing installation or upgrades e_perience would be an advantage
· bs/ms in engineering/computer science/management information， related field or equivalent
detailed description and job requirements
as a member of the support organization， your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer needs. this involves resolving post-sales non-technical customer inquiries via phone and electronic means， as well as， technical questions regarding the use of and troubleshooting for our electronic support services. a primary point of contact for customers， you are responsible for facilitating customer relationships with support and providing advice and assistance to internal oracle employees on diverse customer situations and escalated issues.
as a sr. support engineer， you will be the technical interface to customers， original equipment manufacturers (oems) and value-added resellers (vars) for resolution of problems related to the installation， recommended maintenance and use of oracle products. have an understanding of all oracle products in their competencies and in-depth knowledge of several products and/or platforms. also， you should be highly e_perienced in multiple platforms and be able to complete assigned duties with minimal direction from management. in this position， you will routinely act independently while researching and developing solutions to customer issues.
job duties are varied and comple_ utilizing independent judgment. may have project lead role. 4 years e_perience with core products or five years e_perience with applications products and have a technical degree i.e.， bs computer science/management information systems/science/ engineering/math/physics/chemistry with a 3.0 gpa or (for applications) proven professional/ technical e_perience， i.e.， demonstrating an understanding of applications at a functional and technical level (preferably oracle)
job: support
location: cn-cn，china-dalian
job type: regular employee hire
organization: oracle
第3篇 甘肅省產(chǎn)品技術支持崗位職責職位要求
職責描述：
職位要求： 1、大專及以上學歷，計算機相關專業(yè)； 2、一年以上技術支持工作經(jīng)驗； 3、熟悉軟件工程，相關集成產(chǎn)品，精通安裝環(huán)境配置，系統(tǒng)調試，安裝過程； 4、有較強的學習能力和動手能力，能獨立解決問題； 思路清晰，對事件描述符合邏輯、嚴密、有條理； 5、了解當前主流的桌面操作系統(tǒng)，能獨立進行windows 系統(tǒng)安裝、配置、基本功能；熟悉lan、wan的結構、原理、配置方法及問題解決的經(jīng)驗等； 6、了解常用辦公軟件的基本功能及使用，能夠安裝、使用office word、 e_cel、powerpoint； 7、掌握桌面pc硬件組成、硬件原理、部件識別，能夠進行基本的系統(tǒng)及硬件維護； 8、敬業(yè)，能出差。工作職責： 1、負責公司在全省范圍內的自助終端設備的現(xiàn)場安裝及調試工作； 2、完成領導交辦的其他任務.
崗位要求：
學歷要求：不限
語言要求：不限
年齡要求：不限
工作年限：不限
第4篇 安防產(chǎn)品技術支持崗位職責任職要求
安防產(chǎn)品技術支持崗位職責
工作內容:跨部門溝通&處理售后產(chǎn)品問題(比如客戶打電話過來，表示產(chǎn)品出問題了，要幫客戶確認判斷這個產(chǎn)品能不能用了)
工作要求:
大專及以上學歷，至少2-3年工作經(jīng)驗。
有著良好的跨部門溝通能力和英語讀寫能力。
熟悉產(chǎn)品最好，或者電子&自動化&工業(yè)&手機行業(yè)也是可以的(入職會有培訓)。
安防產(chǎn)品技術支持崗位
第5篇 河北省產(chǎn)品技術支持崗位職責職位要求
職責描述：
職位要求： 1、大專及以上學歷，計算機相關專業(yè)； 2、一年以上技術支持工作經(jīng)驗； 3、熟悉軟件工程，相關集成產(chǎn)品，精通安裝環(huán)境配置，系統(tǒng)調試，安裝過程； 4、有較強的學習能力和動手能力，能獨立解決問題； 思路清晰，對事件描述符合邏輯、嚴密、有條理； 5、了解當前主流的桌面操作系統(tǒng)，能獨立進行windows 系統(tǒng)安裝、配置、基本功能；熟悉lan、wan的結構、原理、配置方法及問題解決的經(jīng)驗等； 6、了解常用辦公軟件的基本功能及使用，能夠安裝、使用office word、 e_cel、powerpoint； 7、掌握桌面pc硬件組成、硬件原理、部件識別，能夠進行基本的系統(tǒng)及硬件維護； 8、敬業(yè)，能出差。工作職責： 1、負責公司在全省范圍內的自助終端設備的現(xiàn)場安裝及調試工作； 2、完成領導交辦的其他任務。
崗位要求：
學歷要求：不限
語言要求：不限
年齡要求：不限
工作年限：不限
